Shipping Policy

HeyPaladin Shipping Range

We’re thrilled to bring the HeyPaladin’s handcrafted bracelets to you across North America and Europe!

All orders are shipped swiftly from via trusted carriers Fedex and UPS and DHL.

Delivery Timeline (US)

Here’s a breakdown of our estimated delivery times:

Order Processing: Creating your custom made bracelet might takes 2-3 business days if you have provided a wrist-size as well as a valid address, it is then prepared for shipping.

United States Delivery:
FedEx International Priority Shipping: 3 – 7 business days (Free)
DHL/UPS Worldwide Express: 2 – 5 business days

【Notice】 Due to high order volumes, and weather disruptions, DHL/FedEx deliveries may experience delays. Allow for additional shipping time to ensure your order is received by the desired date on.

Please note that we are not able to ship to an APO/FPO/DPO address.

Important Note Regarding Shipping Details

We want to ensure your order arrives without a hitch! If you happen to provide an incorrect shipping address or contact information, please reach out to our dedicated support team at [email protected] within 2 hours of placing your order. This will allow us to make any necessary adjustments before your parcel is processed.

Kindly understand that once your order has been processed and shipped, we are unable to redirect it to a different address. Please double-check your shipping details at checkout to avoid any delays or inconvenience.

Duties and Fees

Your order may be subject to VAT, import duties, and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value.

If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.

Delivered But Not Received?

If your tracking shows the package was delivered but you haven’t received it, please contact us within 7 business days of the delivery date.

This allows us to:

• Start a timely investigation with UPS while delivery details (like GPS scan location and driver info) are still available.
• File a formal claim if needed — with the highest chance of a successful outcome.

We are unable to guarantee refunds or replacements for packages marked as delivered by the carrier if not reported within this claim window.

If you have any further questions regarding our shipping policies, please don’t hesitate to contact our customer support team.